To best resolve any error messages, please provide us with the following information:
1. Computer name
This is usually found on a sticker on your notebook, typically in the format ABCD1234/AB1234.
2. Name of the affected software
3. Exact error message
You can view this by clicking on the "Failed" text (highlighted in blue) and then expanding the "More information" section.
A screenshot showing this information is sufficient.